Returns Policy

This document outlines the returns policy for all qualifications, workshops and webinars offered by Platinum Training Institute.

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NASM / Lionel Global Uni / NFE Qualifications

A refund is only available before the learner has activated their enrolment key. Once activated, no refund will be available. 

If a student would like to request a refund they must apply in writing to Platinum Training Institute before their NASM / Lionel Uni log in details have been activated. In the event that a refund is granted, the card fees will be deducted from the monies returned to you. You will receive your refund within 30 days. 

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All Other Qualifications and Workshops

In the event that a student would like to request to cancel a course or transfer, they must apply in writing to Platinum Training Institute (by requesting a Refund Request Form) at least 14 Days prior to the start of the course or relevant attendance day. 

No refunds will be given after the course has begun.

In the event that a refund is granted, card fees (if applicable) will be deducted from the monies returned to you. You will receive your refund within 30 days. 

Any course materials or electronic hardware must also be returned to Platinum Training Institute in saleable condition. If the materials are deemed not fit for resale, further deductions may be made from monies to be refunded.

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Webinars and e-learning

A refund is only available before the learner has started their first lesson in their webinar / e-learning. Once a lesson has been started, no refund will be available.

If a student would like to request a refund they must apply in writing to Platinum Training Institute before they start their first lesson. In the event that a refund is granted, the card fees will be deducted from the monies returned to you. You will receive your refund within 30 days.